My Account Dashboard

Overview
The Lumens.com My Account redesign was about aligning functionality, elegance, and cross-device performance for a premium audience. I partnered with the dev team and UX Manager while driving the design process, ensuring that mobile-responsiveness was built in from the ground up rather than retrofitted later. The result was a streamlined, conversion-focused dashboard with a clarified customer journey and a refined visual hierarchy that worked seamlessly across desktop and mobile.
+26%
Dashboard engagement
+22%
Mobile usage adoption
12%
Service ticket volume reduction
Client
Lumens.com
Industry
E-Commerce
Company Size
51-200 employees